饭店酒店管理专业英语实用教程——普通高校专业英语教程系列

简介

本书的编写目的在于切实提高读者专业英语能力。
　　本书体例上以Unit为单元，每个Unit由以下几部分组成：情景对话——注重实用性，每篇对话有一个主题，内容简单且易上口；课文——选材广泛、风格多样、切合实际；单词——给出课文中出现的新词，读者由此可以积累专业的基本词汇；常用词组及句子——给出本单元所涉及的常用词组和句子；难句讲解——讲解课文中出现的疑难句子，培养读者的阅读理解能力；习题——既有针对课文的练习，也有一些开放性的练习。补充阅读——介绍一些饭店酒店方面的知识；练习答案——供读者做完练习时对照检查。
　　本书可作为高等院校的专业英语教材，高职高专院校也可选用。作为培训班教材和供从业人员自学，亦颇得当。

目录

Unit 1	
　Dialogue Samples  A Long-Distance Call Reservation	
　　A Group Reservation	
　　Requests Unable to Be Satisfied	
　Useful Expressions	
　Situational Dialogues	
　Text A  Room Reservation	
　New Words	
　Phrases	
　Notes	
　Exercises	
　Text B  Internet-based Reservation	
　New Words	
　Phrases	
　Abbreviations	
　Exercises	
Unit 2	
　Dialogue Samples  Registering a Guest Who Has a Reservation	
　　Tour Group Check-in	
　　Receiving a Walk-in Guest	
　Useful Expressions	
　Situational Dialogues	
　Text A  Accommodation Ratings	
　New Words	
　Phrases	
　Abbreviations	
　Notes	
　Exercises	
　Text B  Room Categories, Views and Bedding Types	
　New Words	
　Phrases	
　Exercises	
Unit 3	
　Dialogue Samples  Making an International Call	
　　Making a Morning Call	
　　Making a House Phone Call	
　Useful Expressions	
　Situational Dialogues	
　Text A  Telephone Calls	
　New Words	
　Phrases	
　Abbreviations	
　Notes	
　Exercises	
　Text B  Mobile Phone	
　New Words	
　Phrases
　Abbreviations	
　Exercises	
Unit 4	
　Dialogue Samples  Handling a Complaint About Chamber Service	
　　Handling a Complaint About Lost Articles	
　　Handling a Complaint About Noise	
　Useful Expressions	
　Situational Dialogues	
　Text A  Reduce Your Customers' Complaints	
　New Words	
　Phrases	
　Notes	
　Exercises	
　Text B  Complaints	
　New Words	
　Phrases	
　Abbreviations	
　Exercises	
Unit 5	
　Dialogue Samples  Checking out by Credit Card	
　　Checking out in Cash	
　　Checking out by Company	
　Useful Expressions	
　Situational Dialogues	
　Text A  Front Office Accounting (1)	
　New Words	
　Phrases	
　Abbreviations	
　Notes	
　Exercises	
　Text B  Front Office Accounting (2)	
　New Words	
　Phrases	
　Abbreviations	
　Exercises	
Unit 6	
　Dialogue Samples  Offering In-room Service	
　　Making Up the Room	
　　Turn-down Service	
　Useful Expressions	
　Situational Dialogues	
　Text A  Hotels Housekeeping, Staff Scheduling	
　New Words	
　Phrases	
　Abbreviations	
　Notes	
　Exercises	
　Text B  Housekeeping Department	
　New Words	
　Phrases	
　Abbreviations	
　Exercises	
Unit 7	
　Dialogue Samples  Standard Laundry Service	
　　Express Laundry Service	
　　Damage Problem	
　Useful Expressions	
　Situational Dialogues	
　Text A  Develop the Hotel Laundry Service Further	
　New Words	
　Phrases	
　Notes	
　Exercises	
　Text B  Hotel Laundry Service Can Deliver a Mixed Bag of Messages	
　New Words	
　Phrases	
　Exercises	
Unit 8	
　Dialogue Samples  Room Service	
　　Baby-sitting Service	
　　Maintenance	
　Useful Expressions	
　Situational Dialogues	
　Text A  Room Service or Food Delivery	
　New Words	
　Phrases	
　Notes	
　Exercises	
　Text B  Classification of Hotel Operation	
　New Words	
　Phrases	
　Exercises	
Unit 9	
　Dialogue Samples  A Reservation for a Party of Eight	
　　A Table for Three	
　　Requests Unable to Be Satisfied	
　Useful Expressions	
　Situational Dialogues	
　Text A  Chinese Cuisine	
　New Words	
　Phrases	
　Notes	
　Exercises	
　Text B  Etiquette Tips and Pitfalls	
　New Words	
　Phrases	
　Exercises	
Unit 10	
　Dialogue Samples  Taking Orders	
　　Ordering Steak	
　　Ordering Dessert	
　Useful Expressions	
　Situational Dialogues	
　Text A  French Cuisine	
　New Words	
　Phrases	
　Notes	
　Exercises	
　Text B  Japanese Cuisine	
　New Words	
　Phrases	
　Exercises	
Unit 11	
　Dialogue Samples  Paying in Cash	
　　Paying with Credit Card	
　　Handling a Complaint about a Wrong Bill	
　Useful Expressions	
　Situational Dialogues	
　Text A  Credit Cards	
　New Words	
　Phrases	
　Abbreviations	
　Notes	
　Exercises	
　Text B  Different Types of Credit and Debit Cards	
　New Words	
　Phrases	
　Exercises	
Unit 12	
　Dialogue Samples  Asking About the Recreation and Fitness Center
　　At the Indoor Swimming Pool	
　　At the Bowling Room	
　Useful Expressions	
　Situational Dialogues	
　Text A  Fitness Center	
　New Words	
　Phrases	
　Notes	
　Exercises	
　Text B  Choosing Exercise for Better Health	
　New Words	
　Phrases	
　Exercises	
附录  参考答案